โ† All deduction codes

Code 28: Carton Damaged โ€” Freight Bill Signed Damaged

Damage noted at delivery. Dispute when notations are absent or freight was Walmart-controlled (collect).

Should you dispute it?

Yes, when your documents support it. With proper evidence, 40% is a reasonable planning win rate for this code โ€” and first disputes across all codes win ~74% of the time.

Deadline

up to 24 months (act early โ€” evidence gets harder to pull). Supplier Action requests auto-close after 7 days; drafts expire in 14 days.

Evidence that wins code 28

  • Signed delivery docs
  • BOL
  • Carrier claim records

โœ… APDP supports mass dispute creation for this code โ€” batch your filings.

How much has code 28 cost you?

Run your deduction export through our free health check โ€” instant totals by code, estimated recoverable dollars, nothing uploaded.

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